Terms of Service

The Better Menu platform is operated by [Ονοματεπώνυμο / Full legal name], a sole trader established in Greece, [Οδός & αριθμός, ΤΚ, Πόλη / Street & number, postcode, city], VAT number [ΑΦΜ] ([ΔΟΥ]), General Commercial Registry number [Αρ. ΓΕΜΗ]. In these terms, "we" and "us" mean that person, and "you" means the business that holds the account.

You can reach us at support@better-menu.gr, or through the support form in your dashboard.

By creating an account or using the service you accept these terms and the Privacy Policy. If you do not accept them, do not use the service. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

These terms are published in Greek and English. Both say the same thing; if a difference in meaning ever emerged, the Greek text prevails.

Better Menu is software you rent by subscription, paid monthly or yearly. It gives your business a public page and a digital menu on its own address, translated into the languages you choose, plus — depending on your plan — a reservations system with a floor plan, events, statistics about your public page, Google reviews and themes.

We may add, change or withdraw features. If we withdraw something material that you rely on, we will tell you in advance and you may cancel under section 9.

The service is for businesses, in the course of their trade. You must be at least 18 and legally able to enter into a contract. It is not a consumer service, and we do not offer it to people acting outside a business.

• Give accurate details and keep them up to date — a wrong email means you cannot recover the account.
• Keep your password to yourself. Everything done through your account is treated as done by you.
• Turn on two-factor authentication. It is available on every plan and it is the single most effective thing you can do to protect the account.
• Tell us at once if you think someone else has got in.

Your public address is chosen once, when the business is created, and cannot be changed afterwards — links, QR codes and search results depend on it. Some names are reserved and cannot be taken.

Everything you upload — menu text, prices, photographs, video, your logo — stays yours. To run the service we need permission to store it, resize it, translate it where you ask, and show it on your public page and in search results and social previews. That permission is non-exclusive, worldwide and royalty-free, and it lasts only as long as you keep the content on the platform.

You confirm you have the rights to everything you upload. A photograph taken by a photographer is theirs until they license it to you; a photograph of an identifiable person needs that person's consent. If a third party complains, we may take the content down while it is sorted out.

We host what you publish. We do not check it, and we cannot: you know your kitchen, we do not. The legal duties that come with putting a menu in front of a customer stay with you.

• Allergens. Regulation (EU) No 1169/2011 requires the 14 major allergens to be declared. Marking them on the menu is your job, and so is telling a customer who asks. Nothing in our software discharges that duty.
• Prices. Show them accurately and inclusive of VAT, as Greek consumer law requires. A price shown on your page is a price you have to honour.
• Your own privacy duties. You are the controller of your guests' reservation data (section 10). Tell them what you do with it and answer their requests.
• Lawful content only. Nothing illegal, infringing, misleading, or that you have no right to publish.
• Do not attack the platform. No scraping at scale, no attempts to reach another business's data, no reverse engineering, no reselling the service as your own.

The reservations feature is a tool for you to manage requests. The booking is between you and your guest — we are not a party to it, we do not guarantee a table, and we take no part in a no-show, a cancellation or a dispute over one.

We do not message your guests. When you accept or decline a request, your own phone opens your SMS or Viber app with a suggested message that you send yourself. What you send, and whether you send it, is up to you.

• There is a free plan, and paid plans priced per business and paid monthly or yearly. The current prices are the ones shown on the pricing page and at checkout when you subscribe.
• Prices are quoted excluding VAT. VAT is added at the rate in force at the time of the charge. If you are VAT-registered in another EU member state, give us a valid VAT number and, where the reverse charge applies, you account for the VAT in your own country.
• Invoices are issued electronically and made available in your account or sent to the email on it. You agree to receive them in that form.
• A subscription covers one business. Two businesses need two subscriptions.
• Payments are handled by Stripe. Your card details go to Stripe, not to us.
• Subscriptions renew automatically at the end of each billing period — every month or every year, whichever you chose — until you cancel.
• You can cancel at any time, from the billing page. Your plan then runs to the end of the period you have already paid for, and stops there.
• Payments already made are not refunded, in whole or in part, for a period you cancel part-way through. You keep everything you paid for until that period ends.
• If a payment fails, we may retry it and, if it keeps failing, drop the account to the free plan. Your content is not deleted, but anything above the free plan's limits stops being available until you subscribe again.
• If an amount stays unpaid, we may suspend the account and its public pages after telling you at the email on the account, and end the subscription if it is still unpaid 30 days after it fell due.
• The 14-day right of withdrawal for distance contracts under Directive 2011/83/EU and Greek Law 2251/1994 does not apply, because the service is supplied only to businesses acting in the course of their trade (section 4).
• We may change prices. A change is announced at least 30 days ahead and applies from your next renewal — if you do not want it, cancel before then.

Ordering printed items from us

Separately from your subscription, you can order printed items from us — table stands, stickers, QR codes. These are a sale of goods, not part of the software you rent, and the following applies to them.

• Placing an order is an offer to buy, not a purchase. Nothing is charged in the app. The contract is formed when we confirm the order to you, and until then we may decline it — for example if an item is out of stock or the note is not something we can print.
• The price is the one shown on the product page when you order, VAT included. It is kept on the order, so repricing an item afterwards never changes what you owe.
• Payment and delivery are agreed with you after the order lands, along with the delivery cost if there is one. Risk in the goods passes to you on delivery.
• Items carrying your own QR codes are made to your specification, so they cannot be resold and we do not take them back unless they are faulty or not what you ordered. Stock items in unused condition may be returned within 14 days of delivery, at your cost.
• If something arrives faulty or wrong, tell us and we will replace it or refund it. Your rights under Greek law on the sale of goods are unaffected by anything in this section.
• The 14-day right of withdrawal does not apply here either, for the same reason as above: you are buying in the course of your trade.

This section is the written processing agreement Article 28(3) GDPR requires between us. It applies whenever we process personal data on your behalf, and it is accepted when you accept these terms.

Roles

You are the controller of your guests' reservation data and of any personal data you publish on your page. We are your processor for it. For your own account data we are the controller — that processing is described in the Privacy Policy, not here.

Scope of the processing

• Subject matter and purpose: hosting and displaying reservation and page data so you can run your business.
• Duration: as long as your account exists, plus the time it takes to delete backups.
• Categories of data subjects: your guests, and any person appearing in what you publish.
• Types of data: name, phone number, party size, date and time, arrival status, and free-text notes. Please do not put health information or anything else from Article 9 GDPR in a note.

What we undertake

• To process the data only on your documented instructions, transfers outside the EEA included — using the platform is that instruction — unless EU or Greek law requires otherwise, in which case we tell you before we act unless that law forbids it.
• To keep it confidential, and to bind everyone with access to the same confidentiality.
• To take the technical and organisational measures required by Article 32 GDPR — those described in the Privacy Policy.
• To use only the sub-processors listed in the Privacy Policy, under the same obligations. We will tell you before we add or replace one, and you may object; if you do and we cannot resolve it, you may cancel without penalty.
• To help you answer your guests' requests, and to help with breach notifications and impact assessments, taking into account what we know and what the platform can do.
• To notify you without undue delay if we become aware of a personal data breach affecting your data.
• To delete a reservation 30 days after the date it was booked for. This is a standing instruction built into the service rather than a choice you make per booking: the reservation book is a working tool, not an archive, and keeping guests' names and phone numbers beyond that serves no purpose you have told us about. Export anything you need to keep before then.
• To delete the data — or return it to you, if you ask before you delete — when you delete the business or the account, except where the law requires us to keep it.
• To make available the information needed to demonstrate compliance, and to allow an audit you reasonably request — at your cost, at a reasonable frequency, and without exposing another customer's data.

What you undertake

That you have a lawful basis for the data you put into the platform, that you have told your guests what you do with it, and that your instructions to us do not breach data protection law.

We work to keep the service running and to keep your data safe, but we do not promise it will never be unavailable. Maintenance, provider outages and faults happen. We do not offer a service level agreement, and the free plan is provided as it is.

Keep your own copy of anything you could not recreate — your photographs above all.

You may stop at any time: cancel the subscription, delete the business, or delete the account from your security settings. Deleting removes your businesses, menus, images, reservations and statistics, and it cannot be undone.

We may suspend or close an account that breaches these terms, does not pay, publishes unlawful content, or puts the platform or other users at risk. Where the breach can be fixed, we will ask you to fix it first and give you a reasonable period to do so. If we close an account for no fault of yours, we refund the unused part of any period already paid.

The platform itself — the software, the design, the name and the logo — is ours and stays ours. You get the right to use it while your account is active, and nothing more. If you send us an idea or a suggestion, we may act on it freely and owe you nothing for it.

The platform relies on services we do not control — Stripe for payments, Google for the reviews on your public page and the reviewer photographs beside them, and CARTO for the map on it. Their own terms apply to what they do, and we are not answerable for their outages or decisions. Reviews shown on your page come from Google as they are; we neither write nor edit them. Which of them receives what is listed in the Privacy Policy.

The service is provided without any warranty beyond what the law requires — in particular we do not warrant that it will be uninterrupted, error-free, or fit for a purpose you have not told us about.

We are not liable for lost profit, lost bookings, lost custom or lost data, for loss caused by your failure to keep your password safe, or for any indirect or consequential loss. Our total liability for any claim is limited to what you paid us in the twelve months before it arose; where you had paid us nothing, it is limited to one hundred euro (€100).

None of that limits liability for death or personal injury, for fraud, or for wilful misconduct or gross negligence — Greek law does not allow those to be excluded, and we do not try to.

You will cover us against claims brought by a third party because of what you published or how you used the service — an unlicensed photograph, an undeclared allergen, a misstated price — together with reasonable legal costs. We will tell you about such a claim promptly, let you take over its defence (we may still take part with our own lawyer), and help you where you reasonably ask, at your cost.

We may change these terms. A material change is announced at least 30 days before it takes effect, by email or in the dashboard. Carrying on using the service after that date means you accept the change; if you do not, cancel before it takes effect. The date at the top of this page always says when it last changed.

Greek law governs these terms. Any dispute goes to the courts of [City], Greece. We would rather settle it by writing to each other first.

• These terms and the Privacy Policy are the whole agreement between us, and replace anything said before.
• If a clause turns out to be invalid, the rest stays in force.
• Not enforcing a term once does not mean giving it up.
• You may not transfer this agreement without our consent. We may transfer it if the business changes hands, having told you first.
• Notices to you go to the email on your account; notices to us go to the address in section 1. Either counts as received on the next working day.
• Neither of us is liable for failing to perform because of something outside our reasonable control — natural disaster, war, civil unrest, epidemic, strike, or the failure of a utility, a network or an infrastructure provider.
• Sections 6, 10, 13, 15 and 17, and this section, carry on applying after the agreement ends.
• Nothing here creates a partnership, a joint venture, an agency or an employment relationship between us.

Questions about these terms: support@better-menu.gr. How we handle personal data is set out in the Privacy Policy.